Support

Contact us

Email support@sevenreads.app from the address on your account, and include what you were doing when the problem appeared — the book, the screen, and what you expected to happen. Screenshots help enormously.

Quick answers

How do I cancel or manage my subscription?

Subscriptions are billed by Apple and managed in your device's settings: Settings → your name → Subscriptions → Seven Reads. Cancelling at least 24 hours before renewal stops the next charge; your access continues until the end of the paid period. Refunds are requested from Apple at reportaproblem.apple.com.

I subscribed but the app says I don't have access.

Sign in with the account you subscribed under, and the app will re-check your purchase automatically. If you've switched sign-in methods (say, from Google to Apple), your subscription moves to the account you're signed into when the app verifies it — one purchase entitles one account at a time. Still stuck? Email us.

A book I uploaded isn't showing a title or cover.

Give it a minute — books are named and covered automatically shortly after upload, and the shelf updates on its own. Scanned PDFs (photographed pages with no text layer) read normally, but the AI can't discuss them because there's no text to search.

How do I delete my account?

In the app: Account tab → Delete account. It removes your books, notes, highlights, conversations and reading history — completely and immediately. There's no way back, so export anything you want to keep first.

Voice mode isn't starting.

Voice needs microphone permission (Settings → Seven Reads → Microphone) and an internet connection. If a call connects but you hear nothing, check the silent switch and volume — and that another app isn't holding the microphone.

Something else?

The FAQ covers the product itself — formats, the no-spoilers guarantee, what's included. For anything it doesn't, write to us.